How does this work?
I offer a monthly subscription plan for web support services. You tell me what you need or I can help you figure that out with a consultation. I’ll create an individual plan tailored just for you. You’ll be billed every month and can cancel any time — although the rate is reduced with a longer term commitment.
Do I need to have a monthly plan? Can’t you just do one little thing for me?
I do offer a few one-off services.
The reason I offer a regular plan is because every website is different. Different themes, layouts, plugins, platforms, etc. It takes time to log in to a site and get familiar with it. If I have to reorient myself every six months or so, it becomes quite time intensive. That’s why I prefer to work with a handful of dedicated clients. Because I’m already deeply familiar with their sites, it’s much more efficient to do fixes and maintenance — and advise on best practices.
What If realize I need something different? Can I change my plan later?
Of course. We can adjust your plan at any time. It’s always unique to you, no cookie cutter solutions here.
Can you design a new website for me?
These days I like to focus on supporting my clients’ existing sites. If you need a new site created or a redesign of your existing site, I may be able to help but it depends on my availability. Send me some details and I’ll see if I can put you on the schedule.
Can you help me with my Shopify site?
I specialize in WordPress, but yes, I can help you with Shopify, Squarespace, or whatever tech stack is used. I’m fluent in HTML, CSS, JavaScript, PHP, SQL, and more languages than you probably need.
How long will it take to get help when I need it?
When you’re signed up for a plan, I always respond within 24 hours. During office hours it’s usually faster. My office hours are Monday through Friday, 9 AM – 5 PM CST (UTC -5). I make myself available on nights and weekends in certain situations.
What if my website goes down and it’s a weekend or late at night?
That rarely happens. I can count on one hand the number of times I’ve seen it happen since 2009. However, if you do need to hit the big red emergency button or throw up the bat signal, we can make arrangements for that once you become a client. If your site is not functioning, I’ll work with you until it’s back up.
I’m in Australia/Dubai/London/Las Vegas/Tromsø/Gulfport, Mississsippi. Can you still help me?
Yes, indeedy. I work with people all over the globe. Sometimes that means syncing up our hours or communicating asynchronously, but I can help you wherever you’re located.
Can I still edit my own site, or do you have to handle everything?
You still retain full admin status on your website. It’s 100% your site. Post to your blog, create new pages, change the navigation, whatever you like. Just be aware that if you mess something up, it may take longer for me to untangle it than if you just asked me to do it in the first place.
Do I have to give you all my usernames and passwords? Is that safe?
Actually, I prefer that you create separate user accounts for me. It’s much more secure. However, there may be some situations where you’ll need to provide an existing login. I have a secure, encrypted method for sharing that information.
Can you post to my blog for me?
Of course! That’s a popular add-on, and I provide the service at varying frequency levels. Send me the content, I’ll upload and format it for you.
Someone told me they could get me to rank #1 in Google in a few days. Can you do that?
No. In fact, no one can reliably fulfill that promise. It takes time, consistency across multiple channels, and a full understanding of how SEO really works — and the rules are changing all the time. The only promise I make in regards to SEO is that I’ll help you rank better.
This all sounds great. I just need to see your resume/CV.
No. But you can read about me and my experience. If absolutely necessary, I can put you in touch with a client or colleague if it will help you feel better about us working together.
Our committee needs to review multiple proposals before we collectively choose a winner.
That’s nice. Unfortunately, I don’t work with committees or compete on proposals. I create individualized plans and provide premium service to a select few clients who I absolutely treasure. Anything else is a waste of my time and skills.
My company has a huge market share and over 1,000 employees. Why should I work with you?
You shouldn’t.
You don’t have a price list. How do I know what it will cost?
All basic service plans start at $96 per month. I calculate your needed add-on services and come up with a total monthly package rate just for you, based on the information you give me about your site and your goals.